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Heatguard Terms and Conditions

Effective date: September 9, 2025
These Terms govern your access to Heatguard websites, apps, dashboards, APIs, and tele triage services. By using the Services, you agree to these Terms and to our Privacy Policy.

(1) Eligibility and account

  • You must be authorized by your employer or by Heatguard to use the Services.
  • Keep your credentials confidential. You are responsible for all activity under your account.
  • We may suspend or terminate access for misuse or security risk.

(2) Permitted use

  • Use the Services for workplace safety, compliance, and operations.
  • Follow all user guides, employer policies, and applicable laws.
  • Do not reverse engineer, bypass security, or misuse APIs.
  • Do not upload content that is unlawful, harmful, or infringes rights.

(3) Safety and medical disclaimer

Heatguard provides advisory information based on data and AI models. It does not replace medical judgment, emergency services, or regulatory duties. In an emergency, call local emergency numbers and follow site protocols.

(4) AI and tele triage

  • AI outputs may include risk scores, alerts, and recommendations. They are probabilistic and may be wrong.
  • Tele triage connects you with licensed clinicians where available. Care decisions remain with clinicians and the responsible employer.

(5) Device permissions and location

Some features need sensors, notifications, and location access. You can change permissions in device settings. Certain features will not work without required permissions.

(6) Data, privacy, and consent

Personal data is handled under the Privacy Policy and applicable UAE and GCC laws. Employers must obtain valid consent where required and must inform workers about monitoring. Audit trails and consent logs are available in the admin console.

(7) Compliance and reporting

The Services help generate reports for labor, HSE, and insurance needs. Final compliance responsibility rests with the employer. Heatguard does not guarantee that a report will satisfy every regulator or insurer in all cases.

(8) Intellectual property

Heatguard software, models, content, and brand assets are owned by Heatguard or its licensors. You receive a limited, revocable, non-transferable license to use the Services during your subscription term. No other rights are granted.

(9) Third-party services

The Services may rely on third-party hosting, communications, maps, or wearables. Heatguard is not responsible for outages or changes caused by third parties but will act promptly to mitigate impact.

(10) Fees and billing

If you buy directly from Heatguard, you agree to the pricing, taxes, and payment terms shown in your order form. If your employer pays, your access depends on your employer’s account being current.

(11) Warranties and disclaimers

The Services are provided “as is” and “as available.” To the fullest extent allowed by law, Heatguard disclaims all warranties, including fitness for a particular purpose, accuracy, non-infringement, and uninterrupted service.

(12) Limitation of liability

To the fullest extent allowed by law, Heatguard will not be liable for indirect, incidental, special, or consequential damages, loss of data, loss of business, or loss of profits. Heatguard’s total liability for all claims in a year will not exceed the amounts paid to Heatguard for the Services that gave rise to the claim.

(13) Indemnity

You and your employer agree to indemnify Heatguard against third-party claims that arise from misuse of the Services or violation of these Terms, except where caused by Heatguard’s breach of law or willful misconduct.

(14) Suspension and termination

We may suspend or end access for security risks, non-payment, or material breach. On termination, you must stop using the Services. Sections that should survive will continue, including IP, privacy, warranties, liability, and governing law.

(15) Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates. Disputes will be resolved by the Dubai Courts unless a mandatory local rule in another GCC state requires a different forum.

(16) Export and sanctions

You will not use the Services in violation of applicable export control and sanctions laws.

(17) Changes to the Terms

We may update these Terms to reflect changes in law or services. We will post the new date. Continued use means you accept the updated Terms.

(18) Contact

Heatguard LLC
Dubai,
United Arab Emirates

Email: legal@heatguard.ae